I interned in the Azure Front Door team under Azure Networking. I designed three support tools that help increase self-help content for customers and reduce investigation costs and bottlenecks, and we estimated that our tools will deflect ~25% of support cases. I even got to present our work to the Senior Leadership Team, which included Albert Greenberg (Corporate Vice President, Azure Networking) and Scott Guthrie (Executive Vice President, Cloud+AI).
It was an incredible opportunity working on one of the highest-scale product areas at Microsoft, and delivering on key improvements to both the business and technical corpus of my team's products.
TSC's proprietary product Atium helps companies identify, monitor and engage key stakeholders. As a product intern, I worked with the company's only Product Owner, Kari, to build a two-year product strategy and development roadmap. I also designed, developed and shipped a Powerpoint Export feature. Kari and I also led a company workshop to design and introduce the user research process to the company, and to move towards a user-centered design process.
My stint at TSC, a rapidly growing startup, was a great experience — I learnt a lot about the importance of building a business model that is scalable, as well as the challenges of doing so.
Last Spring, I was invited to participate in Google's invite-only CodeU program. I collaborated virtually with 3 other CodeUers and a Google Engineer to build a servlets-based Java chat web app. Through the program, I learnt a lot about data storage, Java servlets, AppEngine, and the Google Cloud Platform.
I interned in MTI's Emerging Markets Division, assisting my team with their preparations for the then-ongoing Sri Lanka-Singapore Free Trade Agreement (SLSFTA) negotiations. I wrote political economy analyses, and participated in the 6th round of SLSFTA negotiations. At the end, I delivered recommendations for continuing engagement with Sri Lankan agencies.
My key takeaway from this experience was the importance of recognizing differences in value premises. Working with the SLSFTA team, this was crucial on several levels: between team members, different teams, or the involved ministries to reach a consensus on Singapore's policy stance; between Singapore and Sri Lanka in working towards a positive-sum outcome; or between the private and public sectors to accomodate and reconcile differences.
I interned at Duke-NUS the summer before I matriculated into Duke, and continue to work with them today. I work with the Medical Education, Research & Evaluation (MERE) Team where I co-authored and am co-authoring two medical education research studies with researchers from Duke-NUS, Duke, Yale-NUS College and National Taiwan University. One study has been replicated in a pilot project with first-years at the National University of Singapore in Fall 2017.
I was formerly the treasurer for WiT. I really appreciate the positivity and inspiration that WiT offers, where women can encourage and support each other in a male-dominated field.
I was a volunteer with the Duke University Hospital's Swim Academy, where I coached swimming to patients from the Duke Children’s Hospital as a form of physical and mental therapy.
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2020 © Alethea Toh.